As a customer-focused energy business, EnergyAustralia serves 2.44 million households and business accounts across southeast Australia with competitive electricity and gas plans.

Recognising that all customers have different energy needs, EnergyAustralia has policies that help customers who are experiencing hardship, or need assistance in resolving an issue. Its Standard and Market Retail Contract Terms and Conditions outline the way it engages with customers, so that its customers know their rights and the level of service they can expect from EnergyAustralia.